Shipping policy

4. Shipping Policy

4.1 Scope

This Shipping Policy applies to orders placed through www.shopurbanyaard.com. UrbanYaard operates online and ships or fulfills products through its internal systems, fulfillment partners, suppliers, carriers, and related service providers.

4.2 Order Processing

Orders are processed after order submission, payment authorization, fraud review, inventory review, and acceptance by UrbanYaard.

Processing times may vary by product type, order volume, customization, print or production method, supplier availability, inventory status, address verification, payment review, and carrier conditions.

An order confirmation does not guarantee immediate processing, shipment, inventory availability, or delivery by a specific date.

4.3 Made to Order and Custom Items

Some UrbanYaard products may be made to order, printed on demand, customized, embroidered, decorated, or produced after purchase. These items may require additional processing time before shipment.

Once submitted for production, made to order, customized, or print on demand items may not be eligible for cancellation, return, or refund unless defective, damaged on arrival, incorrect due to UrbanYaard error, or required by law.

4.4 Shipping Destinations

UrbanYaard may offer shipping to the United States and selected international locations shown at checkout or on the website. Available destinations may change at any time due to carrier availability, legal restrictions, operational limitations, fraud risk, customs issues, or service provider rules.

If a destination is unavailable, UrbanYaard may refuse or cancel the order and refund amounts actually paid for cancelled items.

4.5 Shipping Rates

Shipping rates may be calculated at checkout based on destination, product type, order value, carrier, fulfillment method, package weight, dimensions, promotional eligibility, and other factors.

UrbanYaard may change shipping rates, free shipping thresholds, carrier options, and delivery methods at any time. Changes do not apply to orders already accepted unless an error must be corrected or applicable law requires otherwise.

4.6 Estimated Delivery Times

Delivery dates and shipping timeframes are estimates only unless UrbanYaard expressly states in writing that a date is guaranteed.

UrbanYaard is not responsible for delays caused by carriers, customs, incorrect addresses, missed delivery attempts, weather, holidays, public events, remote destination limits, security screenings, strikes, supplier delays, platform issues, or other events outside our reasonable control.

4.7 Tracking

Where tracking is available, UrbanYaard or its service providers may send tracking information by email, account notice, or other online communication method.

Tracking updates are controlled by carriers and service providers. Tracking delays or inaccurate scans do not automatically mean an order is lost.

4.8 Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. UrbanYaard is not responsible for orders delayed, lost, returned, misdelivered, or undeliverable due to incorrect, incomplete, outdated, or inaccessible addresses provided by the customer.

If an order is returned due to address error, refusal, non pickup, customs nonpayment, or failed delivery attempt, the customer may be responsible for reshipping fees, return fees, carrier charges, and any nonrefundable costs.

4.9 Lost, Stolen, or Marked Delivered Packages

If a package is marked delivered but not received, the customer should check the delivery address, mailbox, parcel locker, building office, neighbors, household members, and carrier delivery records before contacting UrbanYaard.

UrbanYaard may assist with a carrier inquiry where possible, but UrbanYaard is not automatically responsible for packages confirmed as delivered by the carrier unless required by law or caused by a confirmed UrbanYaard error.

4.10 Damaged Packages

Damaged package claims must be reported within forty eight (48) hours after delivery. Customers should keep the item, packaging, shipping label, and all inserts until the claim is resolved.

UrbanYaard may request photographs, carrier inspection, return of the item, supplier review, or other evidence before issuing a replacement, refund, store credit, or other remedy.

4.11 International Shipping

International customers are responsible for customs duties, import taxes, brokerage fees, local delivery charges, and compliance with local laws unless such charges are collected at checkout or UrbanYaard states otherwise.

UrbanYaard is not responsible for customs delays, refusal by customs, import restrictions, local delivery failure, inaccurate local contact information, or extra charges imposed by foreign authorities, except where required by law.