1. Return & Refund Policy

1.1 Purpose and Scope

This Return & Refund Policy applies to purchases made through www.shopurbanyaard.com and any official UrbanYaard online sales channel that links to this Policy. It covers apparel, accessories, kids and baby items, merchandise, custom items, made to order items, promotional items, and any other products offered by UrbanYaard.

UrbanYaard operates online. Returns, exchanges, refund requests, and order concerns must be submitted through our online support channels unless we approve another method in writing.

This Policy is designed to protect customers while also protecting UrbanYaard from misuse, fraud, unauthorized chargebacks, incorrect claims, and claims based on website display errors.

1.2 Order Review Before Purchase

Customers are responsible for reviewing all product details before placing an order. This includes size, color, quantity, personalization, product description, delivery address, billing information, contact information, estimated fulfillment time, and any item specific notice displayed before checkout.

A submitted order confirms that the customer reviewed the order information and agrees to the applicable product terms, policies, and checkout disclosures.

1.3 Return Eligibility

Return eligibility depends on the item type and the condition of the order. Unless a product page or checkout notice states otherwise, a return may be considered only when the item is unused, unworn, unwashed, undamaged, free from odor, stains, pet hair, makeup, deodorant marks, smoke, alterations, and returned with any original packaging, tags, inserts, or accessories.

UrbanYaard may deny any return that does not meet this Policy, is submitted outside the required timeframe, appears used or altered, lacks proof of purchase, involves customer caused damage, or appears connected to fraud, abuse, resale activity, or policy misuse.

1.4 Nonreturnable Items

The following items are final sale unless defective, damaged on arrival, incorrect, or otherwise required by applicable law: customized items, personalized items, made to order items, print on demand items, digital items, downloadable items, gift cards, clearance items, final sale items, intimate items, hygiene sensitive items, worn apparel, washed apparel, damaged items caused by the customer, and any item marked as nonreturnable at the time of purchase.

Kids and baby items may be subject to additional hygiene and safety restrictions. UrbanYaard may deny returns of items where return handling would create a hygiene, safety, or resale concern.

1.5 Return Request Window

Customers must contact UrbanYaard within seven (7) calendar days after delivery to request a return, unless the product page or applicable law provides a different period.

Damaged, defective, incorrect, missing, or incomplete order claims must be reported within forty eight (48) hours after delivery with photographs of the packaging, item, shipping label, and a clear description of the issue.

Requests submitted after the applicable window may be denied.

1.6 Return Authorization Required

Do not send items back without written return authorization from UrbanYaard. Unauthorized returns may be refused, returned to sender, delayed, or disposed of if permitted by law.

Return authorization does not guarantee a refund. Returned items must be received, inspected, and approved before any refund, replacement, exchange, or store credit is issued.

1.7 Return Shipping

Unless required by law or approved by UrbanYaard in writing, customers are responsible for return shipping costs. UrbanYaard is not responsible for returns lost, delayed, damaged, misdelivered, or sent to the wrong address by a customer or carrier.

For approved defective, damaged on arrival, or incorrect item claims, UrbanYaard may provide a prepaid return label, replacement, refund, store credit, or another remedy at its discretion and as required by applicable law.

1.8 Refund Processing

Approved refunds are generally issued to the original payment method. Processing times may vary based on the payment processor, card network, bank, or financial institution.

Original shipping charges, rush fees, handling fees, gift wrap, customization charges, duties, taxes, payment processing charges, and other nonrefundable fees may not be refundable unless required by law or caused by a confirmed UrbanYaard error.

UrbanYaard may issue store credit instead of a refund where permitted by law, where requested by the customer, or where store credit is the stated remedy for the item or promotion.

1.9 Exchanges

Exchanges are subject to product availability, condition of returned item, price differences, applicable shipping charges, and approval by UrbanYaard.

UrbanYaard does not guarantee that a requested exchange item will remain available while the original item is in transit or under review.

1.10 Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, the customer must contact UrbanYaard within forty eight (48) hours after delivery. The customer must provide the order number, photographs, packaging images, shipping label image, and a detailed description of the issue.

UrbanYaard may request additional evidence, return of the item, inspection, supplier review, carrier review, or other reasonable information before issuing a remedy.

If UrbanYaard confirms that the item is damaged, defective, or incorrect due to our error or a fulfillment issue, UrbanYaard may offer a replacement, refund, store credit, repair, or other legally required remedy.

1.11 Color, Size, and Display Differences

Product colors, measurements, fit, textures, and appearance may vary due to screen settings, photography, lighting, manufacturing variations, garment tolerances, fabric batches, monitor differences, and customer device settings.

Minor variations are not automatically considered defects. Customers are responsible for reviewing size guides, product notes, and measurements before ordering.

1.12 Order Cancellation

Customers may request cancellation by contacting UrbanYaard promptly. A cancellation request is not approved unless confirmed by UrbanYaard in writing.

Orders may be denied cancellation once they are submitted for production, fulfillment, customization, packing, shipment, digital access, or other processing.

UrbanYaard may cancel any order affected by suspected fraud, payment failure, inventory error, fulfillment limitation, address issue, compliance concern, pricing error, zero value display error, product feed error, or other operational issue.

1.13 Chargebacks and Payment Disputes

Customers should contact UrbanYaard before filing a chargeback so we can review and attempt to resolve the concern.

UrbanYaard reserves the right to provide order records, policy records, tracking information, communications, fraud screening information, product evidence, and other relevant records to payment processors, card networks, financial institutions, or dispute administrators.

Abusive, false, or fraudulent payment disputes may result in cancellation of future orders, account restrictions, collection efforts, or other remedies permitted by law.